bat88's Privacy Policy

bat88 ("we", "us", or "platform") is an online gaming service in Bangladesh. When you use our website, create an account, or contact us, certain personal information comes into our possession. This privacy policy gives you a full understanding of how that information is collected, stored, used, and protected.

This policy applies to users of all bat88 services — cricket betting, slot games, live casino, and others. By accessing our site or continuing to use our services, you are considered to have accepted the terms of this policy.

2.1 Information You Provide Directly

During account registration, use of services, or when contacting us, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Payment details required for deposits and withdrawals (bKash, Nagad, Rocket, Upay account numbers)
• National identity card or equivalent document for identity verification
• Content of conversations with our support team

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session times, pages visited, and click patterns
• Gameplay history and transaction logs
• Information obtained through cookies and similar tracking technologies

bat88 uses your information only for specific and legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To provide access to games, betting markets, and payment processing.
• Bonuses & Promotions: To correctly deliver applicable offers, including the 200% welcome bonus.
• Customer Support: To resolve your questions and complaints promptly via live chat and email.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.
• Service Improvement: To analyse data and improve the user experience.

4.1 When Information May Be Shared

bat88 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

• Payment Processing: Information required to complete transactions with bKash, Nagad, Rocket, and Upay.
• Service Providers: Trusted companies that assist in operating our technology infrastructure.
• Legal Obligations: To fulfil lawful requests from competent authorities.
• Fraud Prevention: With partners operating anti-fraud systems.

4.2 Third-Party Game Providers

Our platform offers games from world-class providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt. These providers have their own privacy policies, which apply within their software interfaces. We do not control the data-use practices of these parties.

bat88 has adopted industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers are encrypted using advanced SSL (Secure Socket Layer) technology.
• Password Hashing: Passwords are not stored directly but are kept in cryptographic hash form.
• Access Controls: Only authorised staff can access personal information.
• Regular Security Audits: Routine audits to identify and resolve system vulnerabilities.
• Firewall & Monitoring: 24/7 active network protection and monitoring for unusual activity.

How long your personal information is retained depends on the type and purpose of that information:

• Account Information: For as long as the account is active, and for the applicable legal period after closure.
• Financial Transaction Records: For the period required by legal and regulatory obligations.
• Technical Logs: Generally for a short period, for security purposes.
• Support Conversations: For a reasonable period to assist with quality improvement and dispute resolution.

Even after your account is closed, certain information may continue to be retained as required by legal obligations or ongoing investigations.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. bat88 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember language preferences and site settings.
• Analytics Cookies: Anonymous usage statistics that help improve the service.

7.2 Cookie Controls

Most browsers allow you to change or block cookie settings. However, disabling essential cookies may disrupt some site functionality and you may not be able to log in properly.

As a bat88 user, you have certain important rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Erasure: Subject to certain conditions, you can request that your information be deleted.
• Right to Object to Processing: In certain cases, you can object to the processing of your information.
• Data Portability: You can request your information in a common format.
• Right to Close Account: You can request to close your account at any time.

bat88's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. If you believe a minor is using our services, please notify our support team immediately. If confirmed, we will close the relevant account and delete the information.

This privacy policy may be revised from time to time due to business needs, technological changes, or legal amendments. For any significant changes, we will:

• Post a clear notice on the platform.
• Attempt to notify you at your registered email address.
• Clearly state the effective date of the new policy.

Continuing to use bat88 after a change is made will be considered acceptance of the revised policy. We recommend checking this page regularly.

This privacy policy applies together with bat88's other policies. For a complete picture, we recommend also reading our Terms & Conditions and Responsible Gaming Policy. In case of any conflict, the Terms & Conditions will take precedence.